FAQs
Our Unique business model and established relationships have given us Access to phenomenal products all around the World along with Most reputable production manufactures in producing some of our Designs and we are happy to pass these we have earned along to you - our valued customer. These countries include China, India, Europe and USA.
Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.
- How much is shipping?
- Shipping is FREE on Orders $100 & Up for USA & CANADA ONLY.
- All other Standard and Expedited shipping fees are listed upon Checkout.
- How long does it take for an order to arrive?
- This depends on the product ordered. When you complete your purchase, you will receive an email confirmation containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day
-
-
|
Country
|
Shipping Timeframes
|
|
United States
|
3-5 Business Days
|
|
United Kingdom
|
7-10 Business Days
|
|
Australia & New Zealand
|
10-15 Business Days
|
|
Canada
|
7-10 Business Days
|
|
Western Europe
|
10-20 Business Days
|
|
Rest of the World
|
10-20 Business Days
|
- Can I have a tracking number?
- Tracking number is issued right away via email once order has Shipped and offer a 100% satisfaction guarantee if you are having a problem with your order.
- Where do we ship from?
- Every shipment is shipped from Atlanta GA in the United States.
- Can I pay in my local currency?
- The currency will be set to USD by default, this is converted to your currency once you reach checkout.
- I ordered 2+ items, but only received one... where's my order?
- If after a 1st order, another separate order is made, there may be a chance of receiving 2 separate orders. However, in most cases grouping and shipping items together is more likely to better satisfy our Customers. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
- Why have I not received any order confirmation details?
- Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
- If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
- What is your refund policy?
- Making YOU happy is our number one priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Only tagged items under 'Final Sale" in (red) are Non-Refundable.
- Do you offer promotional or Affiliate opportunities?
- Indeed we do!Our Goal is to provide you more then Fashion & Authenticity but also make room for growth & Elevation we live for. Please Join Us on this Journey to bring such, to many more & Sign up on our A1 Referral Program. For details & information please see LINK in "Customer Service" section. For any further assistance please contact us.
How do I contact you?
If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at contactus@NeverlessA1wear.com and we will reply to your inquiry.
